POLICIES
Privacy Policy
The Wellness Technique respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book a service, or make a purchase.
Information We Collect
We may collect personal information including your name, email address, phone number, billing address, and payment details when you book a service, purchase a product or gift card, or contact us through the website.
How We Use Your Information
Your information is used to:
Process bookings, purchases, and gift card transactions
Communicate regarding appointments, services, or orders
Respond to inquiries and customer support requests
Send updates or promotional communications if you opt in
We do not sell, rent, or share your personal information with third parties except as necessary to fulfill services such as payment processing or scheduling.
Cookies
Our website may use cookies to enhance your browsing experience and improve functionality. You may disable cookies in your browser settings if preferred.
Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.
Updates
This Privacy Policy may be updated periodically. Continued use of the website constitutes acceptance of any changes.
Refund Policy
All service sales are final. Due to the nature of massage therapy services, refunds are not provided for completed sessions.
Gift cards are non-refundable and cannot be exchanged for cash.
For wellness products, including nasal diffusers, all sales are final. If your item arrives damaged or defective, please contact us within 48 hours of delivery so we can review and resolve the issue appropriately. Approved resolutions may include a replacement or store credit at the discretion of The Wellness Technique.
Cancellation Policy
Appointments
Appointments must be canceled or rescheduled within the designated cancellation window (as outlined at the time of booking). Late cancellations or missed appointments may result in a cancellation fee or forfeiture of the session.
Mobile Sessions
Clients are responsible for providing a safe and suitable space for the session. If the environment is deemed unsafe or inappropriate, the session may be canceled and subject to applicable fees.
In-Studio Sessions
Clients are expected to arrive on time for their scheduled appointment. Late arrivals may result in a shortened session to accommodate the schedule.
Gift Cards
Gift cards may be used toward any eligible service and must be applied at the time of booking or service. Gift cards are non-refundable and not replaceable if lost or stolen.
Products
Orders for wellness products are processed promptly and cannot be canceled once confirmed. Please ensure all order details are correct at the time of purchase.
Contact
If you have questions regarding any of these policies, please contact us through the website contact form. We will respond as soon as possible.